Ford Business Machines is western Pennsylvania’s largest independent full-line authorized dealer of Canon, Konica Minolta and Lanier (Ricoh) products for copier, printer, and multi-function product (MFP) technology. We also offer an array of office technology solutions such as document management, IT services and managed print services that will help your company decrease costs and increase efficiency.
Ford Business Machines is western Pennsylvania’s largest independent full-line authorized dealer of Canon, Konica Minolta and Lanier (Ricoh) products for copier, printer, and multi-function product (MFP) technology. We also offer an array of business solutions such as document management, IT services and managed print services that will help your company decrease costs and increase efficiency.
We listen to you, assess your current technology environment, and propose a solution that will grow with you as your business needs continue to evolve. This relationship building process allows us to make sure that we are always providing the solutions that are best for you, our customer.
Ford's approach to customer service is all-in. We understand your needs and put those needs above ell else. We make sure that you understand how important you are to us and deliver on those expectations.
Every second that your office equipment is down is another second that your office sacrifices productivity. With an unprecedented 1.6 hour average response time, you can focus on getting back to business.
Our service technicians are prepared to take care of the issue during their initial visit to get you back up and running as fast as possible. With a first call resolution of 86%, there are few circumstances that require a follow-up visit.
The most important thing to us is that your machines are operating and running efficiently. Our 99.4% uptime average ensures minimal down time and maximum workflow efficiency.
Our clients recognize the level of service that we bring to the table and appreciate us for it. While we are very proud of our NPS service score of 92, we will never take it for granted and always strive to be better.
COPIER / PRINTER QUOTES
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