2 MINUTE READ
In August of 2021, the team at Ford Business Machines had the pleasure of meeting with Jenny at A-1 Abstract & Settlement to talk about her experience with our company. Her outlook on copiers and printers has truly turned a corner, follow along as we walk you through the story of our partnership:
Many clients are hesitant to work with sales people because of the sometimes “pushy” and “vague” conversations to get to the final sale. Jenny was no different. Her experience with prior printing and copying companies was a “disaster from day 1”. Their sales person was fired the day they signed on, the machine they received was not sufficient for their needs and was used, install was done by trainees only, and they had a tough time servicing the machine every time there was a problem (which was frequently).
Knowing the Ford Business Machines Hermitage team from a previous job, Jenny reached out to us to see what we could do once the contract was up. She wanted someone who was not only out to “sell you the machine” and leave, but someone who was willing to give you an unparalleled experience throughout the entire term of the contract.
A-1 wanted to work with a local company to ensure all problems are fixed with a quick turn-around. This was a primary concern due to prior hardships waiting for service on a machine.
Any amount of down time causes a delay in operation and potentially a loss of revenue. “Since signing with Ford we have had no problems with any of our machines,” says Jenny. “When a waste container goes out, we learned from the Ford team that there should always be an extra on hand. Previously, when this happened, we called the company and received a ‘sorry about your luck’ response. To try to avoid down time and as a last resort, we even found ourselves desperately trying to empty it into a trash can and reinstalling it.”
“Go full speed ahead, they will be pleasantly surprised. The price for a better and bigger machine that is more in-tune with our needs is half of what we were paying previously. John knew what we needed for our business and did not recommend all of the bells and whistles if they didn’t fit our needs. If you need John, you can email or call and you are going to get immediate service.”
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