About Us

Since we were founded in 1991, Ford Business Machines has provided professional document management solutions to our clients, recognizing their business needs, growth, and budgeting concerns, and we have done so with best in class solutions, high performance equipment, and technical support.

About Us

Since we were founded in 1991, Ford Business Machines has provided professional document management solutions to our clients, recognizing their business needs, growth, and budgeting concerns, and we have done so with best in class solutions, high performance equipment, and technical support.

What We Do

Ford Business Machines is the area’s largest independent full-line authorized dealer of Canon, Konica Minolta, and Lanier (Ricoh) products for copier, printer, and multi-function product (MFP) technology. Much of our success is because of our dedicated team of employees and loyal customer base, and because of several core beliefs. We believe in our slogan “Real People, Real Solutions” and are proud to be locally owned and operated. We believe that all employees and clients should be treated the way we want to be treated: like family. And we believe in doing what is best for our clients, even going so far as to recommend others for services that we cannot provide for them.

There is something to be said about doing business with a family-owned company. You get to know the people, they get to know you.
It’s just a great way to do business.

In September 2009, Ford Business Machines introduced Paperless Technologies. Paperless Technologies specializes in document imaging – the capture, storage, retrieval, and manipulation of digital images converted from paper or other media types. Using advanced technology, these documents are scanned and converted to digital images in virtually any file format, and we can do most of the work here at our facility, or we can do the work in your offices – whichever will make the job easier for you.

In 2011, Ford Business Machines added Managed Print Services. MPS is more than just a maintenance contract for your printers; it’s an entire strategy that empowers you to manage your printer fleet, while reducing the cost and environmental impact of clicking print. If your company has a printer on every desk, multiple brands and models, or no idea how much it costs when someone clicks print, you’re like many other businesses we help.

Ford Business Machines is proud of the new state-of-the-art Network Operations Center (NOC) facility at our corporate location.  We look forward to being able to assist you for all of your IT needs.

2017 has brought many additions to Ford Business Machines. Including the acquisition of Hicks Office Supply in Hermitage, PA. We're proud to announce that we’ve merged with another family-owned company that shares the same core values of trust and customer satisfaction. The purchase of Hicks Office Equipment and Marshall Copier Service bolsters our current product offerings and gives us the opportunity to continue servicing their established client relationships. Many exciting things are happening for our business, This acquisition as well as our formidable state-of-the-art IT center will give us the ultimate tool set to provide IT managed services and multi functional printing capabilities to better serve our clients.

We Help Our Customers

Maximize Profitability
Retrieve and Manage Information
Strengthen Document Security
ford business machines managed print services

So, why
Ford Business Machines?

Many people ask us where the Ford name came from. Mr. Ford was the grandfather of Mr.John Garlow, CEO. Inspired by his grandfather’s persistence, sustained effort, and need for accomplishing what he set out to do, Mr. Garlow chose to use the Ford family name as his daily inspiration.

John M. Garlow

CEO, Founder, and Owner

John Garlow founded Ford Business Machines, Inc. in 1991. John, is very proud of his company’s philosophy of complete customer satisfaction and of being the only independent factory-authorized sales and service dealership for Canon, Konica Minolta and Lanier products in the Southwestern PA area. Mr. Garlow’s commitment and hard work have made Ford Business Machines one of the most highly competitive and successful distributors of multifunctional office equipment in Southwestern, PA. dedicated to customer service, information technology and personal service. Mr. Garlow believes in a culture of philanthropy both personally and professionally and encourages his staff to participate in his mission of giving back. He supports a number of organizations in and out of the area. He has been a major supporter of Penn State Fayette Campus, The Uniontown YMCA, The Leukemia & Lymphoma Society, Boy Scouts of America, Big Brothers Big Sisters, Family Links, Lifesteps, WCCC Education Foundation, Jumonville, and The American Heart Association to name just a few. Mr. Garlow is a member of Fayette Chamber of Commerce and serves as a board member for the Uniontown YMCA and Twin Trees, Inc. He has served on the board of directors for the Westmoreland Fayette Council Boy Scouts of America, and the Uniontown Chapter Rotary club, as well as being a member of many area Chambers of Commerce. He is also a strong supporter of St John the Evangelist R.C. Church and School for 25 years. Mr. Garlow is humbled in saying that he could not have achieved his goals and thanks his family and many friends for all of their continued support.

Johnathan Garlow

President and Owner

Johnathan believes in community growth and providing employment opportunities for other young professionals. "We work with schools, local governments, law offices and small business in the Southwestern Pennsylvania and Northern West Virginia areas. I see the community growing, but we have to market and grow outside the area. I think that young people in our area need to know of the potential of staying local – not just for employment opportunities but for the quality of life. I love the outdoors, and nothing in the region compares to, for example, the beauty of Ohiopyle.” Johnathan received the Herman Buck award in 2015. The Herman Buck Award was first presented in 1974 to honor a member of the business community under the age of 45 for volunteer time and services rendered outside of their profession. In addition to helping run the family business and being a recent newlywed, Johnathan also serves on the board for many community service organizations, such as the YMCA, Westmoreland Fayette Council of the Boys Scouts of America, and Fay-Penn Economic Development Council.

Josh Gerson

Vice President of Operations and Owner

After retiring from the Army with 20 years of distinguished service behind him, Josh Gerson came back to Ford Business Machines, which was like a second homecoming. He has been involved with the company from the young age of 8. When he used to take apart old machines out of curiosity and then moved on to fixing them. Born in Chicago, Josh, moved to Connellsville at a young age and graduated from Connellsville Senior High School. Prior to graduating from school, he had completed US Army basic training and left to join his unit upon graduation. He was deployed four times and retired as a highly decorated veteran. During his time in the army he was a combat medic and specialized in unit readiness and operational proficiency. Josh lives in Connellsvile with his wife of 14 years, Cindy, and their three children, Josh Jr. 13, Andrew 10, and Evan 8. In his spare time, he likes to go hunting and fishing with his family.

Justin Garlow

Director of Sales, Owner

Justin Garlow has been involved with Ford Business Machines since he was a teenager, servicing and repairing machines as well as assisting with deliveries and installs. He attended Slippery Rock University and Pittsburgh Filmmakers School before joining the service team at Ford Business Machines and is service trained on Ricoh/Lanier equipment. He has worked on both sides of the business, service and sales, and enjoys both. Justin was born in Uniontown, Pennsylvania and is a 2005 graduate of Geibel High School. He is happily married to his high school sweetheart, Jeonghwa, and they live in Pittsburgh. Justin is very active in Rotary, is a former board member of the Downtown Pittsburgh Club, and has run multiple projects including Shoes for Nicaragua and a Kids Take the Field Day/Tailgate with the Pittsburgh Pirates. In his spare time, Justin loves to golf, travel, play bocce ball, explore local breweries, and show his love for the hometown teams: the Steelers, Pirates, and Penguins, by attending as many games as he can.

Tracey Richardson

Director of Operations, Paperless Technologies

Tracey Richardson has been with Ford Business Machines (FBM) for more than seven years. She serves as the Director of Operations for Paperless Technologies, a division of FBM, that specializes in document imaging. Mrs. Richardson loves taking on multiple tasks at a time and being involved with FBM and its business daily. Tracey was born and raised in Uniontown and is the youngest of 10 children. She graduated from the Laurel Highlands School District. She has been married to her husband Paul for 25 years and has two children Kevin 22 and Abigail 19. In her spare time, Tracey enjoys boating, water skiing, and being active.

Carol King

Office Manager

As Office Manager of Ford Business Machines, Inc. since 2002, Carol King has been intricately involved in the tremendous growth of the company. Carol manages the accounting, billing, and HR departments, and interacts continuously with sales and service. Carol is proud to talk about the company’s adaptation from a “copier company” to a full line document management solutions provider. Her background in banking, sales, office administration, and transportation has provided the intrinsic skills to help grow Ford’s business.  Carol has resided in Fayette County, Pennsylvania her entire life. She is a graduate of Uniontown Area Senior High School and the Diesel Institute of America. She is the proud mother of two daughters and grandmother of three grandsons.

Contact Us

Got a question, concern, need a quote on a product or service or just want to give us a compliment for a job have well done, drop us a line and let us know what's on your mind.