About Us

Since opening in 1991, Ford Business Machines has been focused on delivering the area's best products and service available in the industry. Our family owned and operated business, headquartered in Connellsville, Pennsylvania, is continually evolving and growing to meet the ever-expanding needs of our customers. From data management to IT services, our main goal is to ensure that our customers' businesses run smoothly and efficiently with an established company that they can trust.

About Us

Since we were founded in 1991, Ford Business Machines has provided professional document management solutions to our clients, recognizing their business needs, growth, and budgeting concerns, and we have done so with best in class solutions, high performance equipment, and technical support.

As the area’s largest independent full-line authorized dealer of Canon, Konica Minolta and Lanier (Ricoh) products for copier, printer, and multi-function product (MFP) technology, our success is due to a dedicated team of employees and a loyal customer base. Our slogan, “Real People…Real Solutions,” sums up our core belief of providing unprecedented customer service and establishing relationships founded in trust and loyalty. We believe that all employees and clients should be treated the way we want to be treated: like family. And we believe in doing what is best for our clients, even going so far as to recommend others for services that we cannot provide for them.

Our History

Ford Business Machines was founded in 1991 by John Garlow, a western Pennsylvania native who wanted to establish his business with the primary focus being unprecedented customer service and relationships founded in trust and loyalty.  First opened as a copier and printer dealer, we have spent close to three decades building on those core objectives and have been established ourselves as western Pennsylvania’s largest independent authorized dealer of Canon, Konica Minolta and Lanier (Ricoh) products for copiers, printers and multi-function product technology. 

Despite the rapidly growing success of the print industry, we knew that the industry was evolving.  In 2009, we introduced a document management solution specializing in the capture, storage, retrieval and manipulation of digital images converted from paper.  In further continuation of industry growth, in 2011 we added our managed print services, which offers a variety of solutions that allow customers to manage their current printer fleet, reduce waste and save money.

In order to support these new services and offer our customers much needed technical assistance, we added our managed IT department, providing a variety of competitively-priced data and telecom services, all of which are centered around our state-of-the-art network operations center (NOC).

Our desire to provide best-in-class products and services to the entire region has led to the expansion of the company with the opening of a Pittsburgh location, as well as the acquisition of Hicks Office Supply serving Mercer County north to Erie County.

Ford Business Machines will continue to remain on the cutting-edge of technology growth— because our primary goal of unprecedented customer service has not changed.


We Help Our Customers

Maximize Profitability
Retrieve and Manage Information
Strengthen Document Security
ford business machines managed print services

So, why
Ford Business Machines?

Many people ask us where the Ford name came from. Mr. Ford was the grandfather of our founder Mr. John Garlow. Inspired by his grandfather’s persistence, sustained effort, and need for accomplishing what he set out to do, Mr. Garlow chose to use the Ford family name as his daily inspiration.

John M. Garlow

CEO, Founder, and Owner

John Garlow founded Ford Business Machines, Inc. in 1991. John is very proud of his company’s philosophy of complete customer satisfaction and of being the only independent factory-authorized sales and service dealership for Canon, Konica Minolta and Lanier products in the Southwestern PA area. Mr. Garlow’s commitment and hard work have made Ford Business Machines one of the most highly competitive and successful distributors of multifunctional office equipment in Southwestern, PA. dedicated to customer service, information technology and personal service. Mr. Garlow believes in a culture of philanthropy both personally and professionally and encourages his staff to participate in his mission of giving back. He supports a number of organizations in and out of the area. He has been a major supporter of Penn State Fayette Campus, The Uniontown YMCA, The Leukemia & Lymphoma Society, Boy Scouts of America, Big Brothers Big Sisters, Family Links, Lifesteps, WCCC Education Foundation, Jumonville, and The American Heart Association to name just a few. Mr. Garlow is a member of Fayette Chamber of Commerce and serves as a board member for the Uniontown YMCA and Twin Trees, Inc. He has served on the board of directors for the Westmoreland Fayette Council Boy Scouts of America, and the Uniontown Chapter Rotary club, as well as being a member of many area Chambers of Commerce. He is also a strong supporter of St John the Evangelist R.C. Church and School for 25 years. Mr. Garlow is humbled in saying that he could not have achieved his goals and thanks to his family and many friends for all of their continued support.

Johnathan Garlow

President and Owner

Johnathan believes in community growth and providing employment opportunities for other young professionals. "We work with schools, local governments, law offices and small business in the Southwestern Pennsylvania and Northern West Virginia areas. I see the community growing, but we have to market and grow outside the area. I think that young people in our area need to know of the potential of staying local – not just for employment opportunities but for the quality of life. I love the outdoors, and nothing in the region compares to, for example, the beauty of Ohiopyle.” Johnathan received the Herman Buck award in 2015. The Herman Buck Award was first presented in 1974 to honor a member of the business community under the age of 45 for volunteer time and services rendered outside of their profession. In addition to helping run the family business and being a recent newlywed, Johnathan also serves on the board for many community service organizations, such as the YMCA, Westmoreland Fayette Council of the Boys Scouts of America, and Fay-Penn Economic Development Council.

Josh Gerson

Vice President of Operations and Owner

After retiring from the Army with 20 years of distinguished service behind him, Josh Gerson came back to Ford Business Machines, which was like a second homecoming. He has been involved with the company from the young age of 8. When he used to take apart old machines out of curiosity and then moved on to fixing them. Born in Chicago, Josh moved to Connellsville at a young age and graduated from Connellsville Senior High School. Prior to graduating from school, he had completed US Army basic training and left to join his unit upon graduation. He was deployed four times and retired as a highly decorated veteran. During his time in the army, he was a combat medic and specialized in unit readiness and operational proficiency. Josh lives in Connellsville with his wife of 14 years, Cindy, and their three children, Josh Jr. 13, Andrew 10, and Evan 8. In his spare time, he likes to go hunting and fishing with his family.

Justin Garlow

Director of Sales, Owner

Justin Garlow has been involved with Ford Business Machines since he was a teenager, servicing and repairing machines as well as assisting with deliveries and installs. He attended Slippery Rock University and Pittsburgh Filmmakers School before joining the service team at Ford Business Machines and is service trained on Ricoh/Lanier equipment. He has worked on both sides of the business, service and sales, and enjoys both. Justin was born in Uniontown, Pennsylvania and is a 2005 graduate of Geibel High School. He is happily married to his high school sweetheart, Jeonghwa, and they live in Pittsburgh. Justin is very active in Rotary, is a former board member of the Downtown Pittsburgh Club, and has run multiple projects including Shoes for Nicaragua and a Kids Take the Field Day/Tailgate with the Pittsburgh Pirates. In his spare time, Justin loves to golf, travel, play bocce ball, explore local breweries, and show his love for the hometown teams: the Steelers, Pirates, and Penguins, by attending as many games as he can.

Carol King

Office Manager

As Office Manager of Ford Business Machines, Inc. since 2002, Carol King has been intricately involved in the tremendous growth of the company. Carol manages the accounting, billing, and HR departments, and interacts continuously with sales and service. Carol is proud to talk about the company’s adaptation from a “copier company” to a full line document management solutions provider. Her background in banking, sales, office administration, and transportation has provided the intrinsic skills to help grow Ford’s business.  Carol has resided in Fayette County, Pennsylvania her entire life. She is a graduate of Uniontown Area Senior High School and the Diesel Institute of America. She is the proud mother of two daughters and grandmother of three grandsons.

Contact Us

Have a question or concern?  Need a quote on a product or service?  Just want to give us a compliment for a job well done?  Drop us a line and let us know what's on your mind.