Manage our internal client database and make outbound phone calls to our customers and potential new clients. (An Office Technology/Business Admin/Marketing Degree is highly favorable, but no degree is required)
The Customer Care Coordinator (CCC) will interface with customers and sales representatives to handle both pre-sales and post-sales support functions. They will contact clients for appointments regarding sales opportunities, contract cancellations to determine cause and possible corrective measures, and overall customer satisfaction. The CCC will handle and resolve customer complaints/inquiries in a timely manner, maintain a database of customer records, and assist in marketing activities.