Manage our internal client database and make outbound phone calls to our customers and potential new clients. (An Office Technology/Business Admin/Marketing Degree is highly favorable, but no degree is required)
The Customer Care Coordinator (CCC) will interface with customers and sales representatives to handle both pre-sales and post-sales support functions. They will contact clients for appointments regarding sales opportunities, contract cancellations to determine cause and possible corrective measures, and overall customer satisfaction. The CCC will handle and resolve customer complaints/inquiries in a timely manner, maintain a database of customer records, and assist in marketing activities.
During these challenging times, your business may have been forced to unexpectedly work remotely without having the time to put efficient networking options in place.
For those of you who are experiencing those challenges, Ford Business Machines, western Pennsylvania’s largest independent dealer of office technology, is available to help optimize your current system. Our IT experts can help ensure that your employees stay connected and eliminate any disruptions that are impacting your productivity.
We are available today to help you navigate the rocky road ahead.