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Managed IT Solutions for Small and Mid-sized Companies

It’s important to ensure that critical IT systems are always available to support core business functions, which is why Ford Business Machines’ skilled and certified IT department offers competitively-priced all-inclusive managed IT services to make sure that your company is always up-to-date and secure.

Ford Business IT offers complete business IT solutions to keep your company secure and productive.

Why FORD for your Managed IT needs ?

A business’s IT requirements are far reaching and can seem very overwhelming for a small to mid-sized business. Revenues do not typically justify the expense of an entire team of professional IT experts. That’s where we come in. For a fraction of the cost of a full-time employee, our qualified experts are ready to help you solve the mysteries of IT. You no longer have to worry about the functions of your business that can stop your workflow in its tracks.

 

Ford Business Machines employs a staff of highly trained and responsive IT professionals that can tailor a solution to fit your organization's full-service or IT consulting requirements and budgetary needs. Ford's remote managed IT support can help with all aspects of your business's IT needs including servers, routers, firewalls, databases, remote monitoring, and everyday helpdesk requests. We're here to help your business run smoothly, securely, and cost effectively so you can focus on the task at hand. 

 

Other IT companies may provide similar services, but unlike the majority of other IT companies, Ford Business Machines does not outsource its helpdesk services. Your issues are important to you, which means they’re important to us. You will  always speak with a live IT expert and never be placed in a hold que. This service results in a much faster call resolution and eliminates unnecessary down time.

 

Additionally, other IT companies traditionally charge for each network device. Ford Business Machines provides free support for all of  your network devices including switches, routers, modems, access points, and everything in between.

 

ALL-INCLUSIVE MANAGED IT SERVICES

Ford Business Machines' all-inclusive package takes the worry out of your hands and puts it in ours.

  • Servers
  • Routers
  • Firewalls
  • Databases
  • Remote monitoring
  • Cyber security
  • Data backup & recovery
  • Email
  • Software updates
  • Password resets
  • Network errors
  • Printer issues
  • Frozen screens
  • File recovery
  • Work station power issues

BENEFITS OF FORD'S MANAGED IT

There are many benefits to outsourcing your IT needs to Ford Business Machines' talented and experienced professionals.

  • In-house helpdesk services
  • Fixed monthly fee
  • No hiring costs
  • No training costs
  • No turnover issues
  • Trained experts always on hand
  • Personalized service
  • Increased efficiency
  • Ability to focus on business
  • Reduced risk
  • No charge for network devices
  • Fast response time
We are western Pennsylvania's largest multi-line dealer.
Family owned and operated business founded in 1991.
We deliver concierge level service.
Our mission is to deliver cutting-edge technology, solutions, and unparalleled experiences.

Network Support

From the safety and security of our state-of-the-art Network Operations Center (NOC), we offer pro-active remote network monitoring to precisely identify potential issues, avoid complications from slow servers, prevent security breaches, manage data spikes, and eliminate server or application crashes. Our team of experts works to ensure that we catch critical issues prior to them happening, keeping your systems and data safe from outside viruses, malware, hacking attempts and more. When network support is paired with our help desk support for daily issues, your business will flow efficiently and allow you to focus on your day-to-day operations.

IT Consulting

Ford Business Machines provides IT consultations to fully-determine your IT service needs and provide you with a customized solution. Our full analysis includes anti-virus/malware status, operating systems, email systems, documentation, internet firewall security, system backup, servers, and security updates status. We will work with you to meet your business objectives, overcome any infrastructure problems, and design a plan to improve the setup and efficiency of your IT systems.

Data Storage & Backup

Your company needs a data backup and recovery plan in place to make sure your most fragile information stays safe. Onsite server backups won’t help you in the case of theft, human error or disaster. Data preservation and the ability to retrieve data at any point in time from any location is the foundation of business continuity. And a full proof backup solution is the backbone of a strategic plan that keeps your business running in case of a disaster or ransomware attack. Ford Business Machines provides a secure and reliable data center that is fully automated and enables a disaster recovery program tailored specifically for your business.

Helpdesk & Support

Our team of certified IT professionals has a service record of fast response and first-call resolution. Our helpdesk support services are available on a customized basis to help your team with day-to-day issues such as password resets, software updates, network errors, printer issues, frozen screens, file recovery, and workstation power issues. Managed helpdesk services are also a great way to support your in-house IT team so they can focus on internal network and software issues and projects, or to act as a stand-in for any staffing time-off such as training, vacations or a leave of absence. 

Contracted Services

We also offer additional IT services that may just be a one time project or ongoing such as email migration, backup/cloud storage, storage space, server consultation, multiple workstations setup, server virtualization, file backup, and restoration.

Ford's Managed IT offers complete business IT solutions to keep your company secure and productive.

Don't just take it from us, let our customers do the talking!

They are a great company to work with. We are happy with the service they provide. Service calls are prompt and they are reasonably priced. Everyone is very friendly and knowledgeable. Our technician has always provided excellent customer service. He has always been prompt, provided great service and educated us as well as helped fix problems when they arise. He went above and beyond helpful service when we had an internal IT problem. We greatly appreciate the service he has provided over the years.

AquaGuard Systems, Inc.

The customer service excels at every level. John Hicks is the best representative ever! He makes sure his customers are taken care of and delivers that personal touch every company wants to have. A tech has been sent asap any time I have had an issue and been taken care of immediately, plus the techs are very talented and personable. They make you feel like they enjoy being there to help you! A+ on every level!

Center Presbyterian Church

Ford Business Machines takes the mystery out of creating a seamless workflow. We can put our energies into our business matters because Ford takes care of the nuts and bolts. Each person I have dealt with has been responsive, courteous and efficient, treating our concern, as small as we are, as a priority.

Lumina Speech & Hearing Services

Lifesteps has been a customer of Ford Business Machines since 2008. They respond to emerging needs quickly and professionally. Lifesteps have found the Ford Business Machines team to be knowledgeable, responsive, and works with Lifesteps to provide reliable equipment so that we at Lifesteps can focus on our mission as a nonprofit Human Service provider.

Lifesteps, Inc.
 

Frequently Asked Questions

WHAT IS MANAGED IT ?

Managed IT is an information technology service provided by Ford Business Machines as a contractor and delivered to the customer. Ford Business Machines is responsible for the upkeep and preventative maintenance of the IT infrastructure as well as providing onsite and helpdesk support under your service contract.

WHY USE FORD BUSINESS MANAGED IT ? 

Ford Business Machines employs a staff of highly trained and responsive IT professionals that can tailor a solution to fit your organization's IT and budgetary needs. Ford Business Machines provides customized support packages based on a complimentary and thorough evaluation of your site's current infrastructure and listening to your needs and concerns.

WHAT SERVICES DOES FORD BUSINESS OFFER ?

1. Fully managed helpdesk solution

2. Remote and onsite support

3. Comprehensive proactive network monitoring

4. Office 365 migrations

5. In place migrations for software and hardware

6. Network security

7. Network design and implementation

8. Onsite and offsite backup management

9. Disaster recovery

HOW CAN I INCREASE MY COMPUTERS’ SPEED?
  • Be sure to upgrade your computer to Windows 10 if you haven’t already.
  • Update Windows 10 to the latest version.
  • Have your antivirus software scan the computer for viruses. (Windows Defender, Avast Antivirus, etc.)
  • Restart the computer at least every couple of days.
WHAT ARE SOME GENERAL FIXES FOR ISSUES WITH MICROSOFT TEAMS?
  • Restart the computer.
  • Update Microsoft Teams.
  • Update Windows 10 to the latest version.
  • Reinstall Microsoft Teams, but only if necessary.
I CAN’T OPEN OUTLOOK, WHAT SHOULD I DO?
  • Restart the computer.
  • Run Windows Update to update all Microsoft Office programs.
  • Install and run the Microsoft Support and Recovery Assistant by following

This link: https://support.office.com/en-us/article/about-the-microsoft-support-and-recovery-assistant-e90bb691-c2a7-4697-a94f-88836856c72f

WHAT SHOULD I DO IF I HAVE ISSUES WITH MY COPIER/PRINTER?
  • If applicable, check if other people are having issues as well. The

problem could be exclusive to your computer.

  • Restart the computer if no one else is having issues.
  • Turn the copier/printer off, wait 30 seconds, and turn it back on if

others are having issues.

  • Make sure the cables are properly connected to the device.
  • In Windows 10, go to Control Panel > Hardware and Sound > Devices and Printers >

right-click the copier/printer that isn’t working > select “Troubleshoot.”

WHAT SHOULD I DO IF A WEBSITE I NEED TO ACCESS ISN’T LOADING?
  • If applicable, check if other people and/or devices are having issues with the website. The

website could be down if others can’t access it either.

you’re trying to access in the box on the page. Press “Check” to see the

status of the site.

access it, try restarting the computer.

  • Try opening the website in Internet Explorer if you’re not doing so already.
I’M TRYING TO SEND EMAILS THROUGH OUTLOOK, BUT THEY AREN’T SENDING. WHAT CAN I DO?
  • Open Outlook > click Send / Receive > verify “Work Offline” isn’t selected.
  • Make sure you’re properly connected to the Internet.
  • Restart the computer.
  • Install and run the Microsoft Support and Recovery Assistant by following

this link: https://support.office.com/en-us/article/about-the-microsoft-support-and-recovery-assistant-e90bb691-c2a7-4697-a94f-88836856c72f

Discover how FORD Managed IT can support your business

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