Look at the screen, locate the jam, open the door, lift the lever, pull the paper out, close the door, print one copy, and… repeat. All you want to do is print this one little ten page document that your boss needs in 20 minutes for a very important meeting, and by the time the 10 pages have finally spit out, you need a tranquilizer so you don’t beat the machine into tiny chunks of metal and plastic with a baseball bat. The fact of the matter is that if you are experiencing repetitive jamming, there may actually be human error at play. Below are some common issues that may be causing your nightmarish problems.
IMPROPER PAPER LOADING
There are a few factors when it comes to loading your paper that could be your culprit.
INFERIOR PAPER QUALITY
Low quality paper contains higher levels of paper dust, excess moisture, and is prone to curling when exposed to heat. Any one of these individual flaws can contribute to repetitive jamming issues.
PRIOR JAM WAS NOT COMPLETELY REMOVED
In some circumstances when a jam is being cleared, a tiny piece of the paper will break off and remain in the machine. The copier may show as clear and ready to go, but the small piece is picked up by sensors when the machine begins to print again, causing a fresh jam. You may go through this cycle continuously not realizing that this has occurred. Carefully check the rollers where the jam occurred to look for any fragments that may have been left behind. For future jams, it is helpful to reassemble the paper to determine if it is complete before you try to continue with your print job.
SET FOR THE WRONG PAPER WEIGHT
If you are trying to print on a heavier stock paper but the copier’s settings are set for a low weight stock, you will more than likely experience jamming at some point during your print job. If you need to know what weight you should set it to, it is contained on the paper packaging.
If you have tried all of these fixes and you are still having jamming issues, machine wear and tear may be the cause. Like a car, the parts of a copier experience wear and tear and need replaced periodically. If you are experiencing repetitive jamming issues, please contact Ford Business Machines’ service department by calling 800.633.3673 or visiting buyfbm.com. We provide comprehensive customer support and will work with you to determine the cause of the issue and, if applicable, offer employee training.